return policy

RETURN

POLICY

Our number one most frequently asked question is, “Where can I try a Cruzbike?” That’s fair, given that our front wheel drive dynamic boom bicycles are radically different from anything you’ve seen or ridden before. As you’ve no doubt read, there’s also a learning curve to the Cruzbike, however it is no more difficult than other recumbents. What we’ve learned is that the very best experience for a perspective Cruzbike owner is to be intellectually fully committed to our technology and ready to invest in it. Most of our sales are to customers who have taken their time, done their research, ordered directly through our website and never looked back.

Questions? We’re here to help. Send us an email at support@cruzbike.com or call us at 888-225-2789. Sometimes we’re not immediately available by phone, but if you leave a message, we will return your call.

  • Completely Assembled Performance Bikes:

    Silvio S30s and Vendetta V20s purchased fully assembled are returnable within 30 days of delivery for a refund of the full purchase price only if they have not been ridden. If you have assembled and ridden the bike, we will accept returns within 30 days of delivery for a refund minus a 25% restocking fee. The bike must be returned undamaged and packed adequately in its original box to be eligible for a return.

  • Performance Framesets:

    The Silvio S30 and Vendetta V20 framesets are returnable for a refund of the purchase price within 30 days only if assembly has not been attempted. Once assembly has been attempted, framesets are non-returnable items.

  • Utility Bikes:

    The Quest Q559 and QX100 are returnable within 30 days of delivery for a refund of the purchase price minus a 25% restocking fee, even after you have assembled and ridden the bike. The bike must be returned undamaged and packed adequately in its original box to be eligible for a refund.

  • Accessories:

    Accessories purchased through the Cruzbike website are returnable within 30 days of delivery for a refund of the purchase price. Accessories must be returned undamaged and packed adequately in original packaging to be eligible for a refund.