Warranty Information

Questions? Call us at 888-225-2789

All bicycle frames, forks, and parts manufactured for Cruzbike, Inc. are warranted to the original purchaser to be free from defects in materials and workmanship for a period from the date of purchase of TWO YEARS.

Original equipment components on Cruzbike bicycles are warranted to the original purchaser to be free from defects in materials and workmanship for a period from the date of purchase of ONE YEAR.

Cruzbike, Inc. will replace without charge the component parts that are determined by Cruzbike, Inc. to be defective in manufacture under normal use and service during the warranty period. Carbon fiber seats, chainstays and other Cruzbike carbon fiber accessories are very fragile and will not withstand rough treatment such as being dropped, stood upon, bent or wrecked. Such treatment voids the warranty on these parts.

Further, our warranty does not apply to any unit that has been altered, abused, or used for commercial or rental purposes. This warranty does not apply to any unit that has been used for stunt riding, off-road racing, ramp-jumping, use with power motors, conversions for electric assist, mountain biking, dirt-biking or similar activities. Cruzbikes are not designed or intended for such purposes.

If you purchased your Cruzbike through a dealer, activate your warranty by submitting the form below. You will receive a confirmation email from us.

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