Truly, madly deeply after 100 miles or a full refund and free return shipping.
Cruzbike owners fall truly, madly, deeply in love with their bikes. In our experience with thousands of first-time Cruzbike owners of all cycling experience levels, the love is undeniable by the 100 mile mark.
So we designed the 100 Mile Trial for new Cruzbike owners who aren't lucky enough to live near one of our dealers to enjoy their first 100 miles with total confidence and our team's full support.
Our promise through the 100 Mile Trial is that you will love your Cruzbike. If you don't love yours the way we love ours after riding 100 miles in 100 days, we will pay return shipping and offer a full refund on your complete Cruzbike T50, Q45 or S40 (For the speed fiends among us eyeing the V20, check out our Fastest Road Bike Guarantee.) This is really about you riding the 100 Miles. If you don't reach 100 miles in 100 days, contact us. We will be happy to offer you an extension that makes sense for you.
And as always, our team will personally support your experience from assembly and fit to riding your first 100 miles (and beyond).
Note: Accessories are not included in the 100 Mile Trial. See our return policy here for accessories returns. For return shipping to be paid, Cruzbike must initiate and provide the return shipping label. If you would like to return your bike, email us at support@cruzbike.com or reply to one of the learning to ride emails we will send you. The 100 Mile Trial cannot be combined with any other offers or promotions.
How it works
To participate, simply purchase a Complete T50, Q45 or Complete S40 from cruzbike.com. All first-time owners in the contiguous US are automatically enrolled with their qualifying purchase. The 100 Mile Trial cannot be combined with any other promotional offers or codes.
To be eligible for a full and free return you must ride 100 miles (or more) on your Cruzbike within 100 days of purchase. This is really about you riding the 100 Miles. If you don't reach 100 miles in 100 days, contact us. We will be happy to offer you an extension that makes sense for you. For full refund, your Cruzbike must be very carefully packaged in its original box and packing materials to ensure that it arrives at our warehouse without damage. Accessories are not included in the 100 Mile Trial. See our return policy here for accessories returns. For return shipping to be paid, Cruzbike must initiate and provide the return shipping label. If you would like to return your bike, email us at support@cruzbike.com or reply to one of the learning to ride emails we will send you. The 100 Mile Trial cannot be combined with any other offers or promotions.
We will support you every pedal stroke along the way and are excited to welcome you to the Cruzbike community!
Shop Cruzbikes now.
Cruzbike is right for you if you:
Have the fitness, balance and coordination to ride a traditional bike
Have a healed spinal fusion
Experience neck or back pain while cycling
Experience saddle pain or numbness while cycling
Have prostate issues exacerbated by cycling
Experience wrist pain while cycling
Experience hand or finger numbness or pain while cycling
Experience saddle sores on long rides
Experience neck fatigue while cycling
Experience shoulder pain while cycling
Have normal balance
Don’t mind (or better yet enjoy) the challenge of learning something new
Want to enjoy riding a long way without pain
You fall in the Green Zone of the fitment chart found here.
Cruzbike is not right for you if you:
Have balance issues
Are unable to ride a two-wheeled bike
Are unable to lift your leg over a traditional bike
You fall in the Red Zone of the fitment chart found here.
Contact us if:
You are very big or very tall, so we can direct you to the best Cruzbike for you
You have doubts about your ability to learn to ride a Cruzbike
Contact us at: support@cruzbike.com
Ride with us.
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