Refund policy

Cruzbike Refund Policy

Please inspect your order upon receipt and contact us immediately at support@cruzbike.com if any item is defective, damaged or if you received the wrong item. We will evaluate the issue and make it right.

For those purchases you’ve simply changed your mind about, see our refund policy below, which applies to new items only.

Warehouse Clearance purchases are all final sale and cannot be returned.

Bikes

100 Mile Trial

Cruzbike customers in the 48 contiguous United States purchasing a new T50 Complete, Q45 Complete or S40 Complete are automatically enrolled in our 100 Mile Trial.

To be eligible for a full and free return you must ride 100 miles (or more) on your new Cruzbike within 100 days of purchase from Cruzbike.com.

If you don't reach 100 miles in 100 days, contact us. We will be happy to offer you an extension that makes sense for you. Please note: accessories, apparel and parts are not included in the 100 Mile Trial. 

Just in case…Keep your bike box!

For a full 100 Mile Trial refund:

  1. Email us at support@cruzbike.com to initiate the return process.
    If you decide you would like to return your bike after riding 100 or more miles, email us. For return shipping to be paid, Cruzbike must provide the return shipping label.
  2. Very carefully package your Cruzbike in its original box with professional packing materials, disembled exactly as described in the video you will be sent. This ensures that it arrives at our warehouse without damage and can be reassembled. If your returned bike is poorly packaged or improperly dissembled when it arrives at the warehouse, there will be a minimum 15% repacking and rebuilding fee deducted from your refund.

    Use:  Original packaging materials, bubble wrap and shipping tape

    Don’t use:  Newspaper, painters/craft tape, old clothes/towels or any other household items or anything else not listed above.

    If you are not confident about disassembling and repacking your bike, we recommend having a local bike shop do it for you.

Cruzbike Vendetta V20c

The Cruzbike V20c performance recumbent road bike is the most advanced, sophisticated, fastest unfaired racing bike on the market. The V20c represents years of development and design work. The carbon fiber front end is beautiful, light, and sleek. Because of the nature of this bike, it cannot be returned. We'll support you through the assembly process.

Framesets

Framesets are returnable for a refund of the purchase price within 30 days only if assembly has not been attempted. Once assembly has been attempted, framesets are non-returnable items.

To initiate a return: Email us at support@cruzbike.com For a return to be accepted, Cruzbike must provide the return shipping label. The cost of return shipping to our warehouse in Newburyport, MA will be deducted from your refund.

Accessories, Apparel and Parts

For all new accessories, apparel, and parts purchased from our website we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, uninstalled or otherwise unused, with tags, and in its original packaging.

To initiate a return: Email us at support@cruzbike.com For a return to be accepted, Cruzbike must provide the return shipping label. The cost of return shipping to our warehouse in Newburyport, MA will be deducted from your refund.

Warehouse Clearance Bikes and Accessories

Warehouse Clearance purchases are all final sale and cannot be returned.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To initiate a return: Email us at support@cruzbike.com For a return to be accepted, Cruzbike must provide the return shipping label. The cost of return shipping to our warehouse in Newburyport, MA will be deducted from your refund.

Exchanges and Refunds

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we’ve received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@cruzbike.com.