Cruzbike Return Policy

Questions? Call us at 888-225-2789

Welcome to Cruzbike! We are glad to have you here. As we grow, our dealer network is expanding, but for now, the vast majority of our customers order their Cruzbikes directly through our website without the opportunity to try one first. We know how risky that can feel, and we want you to know that we will support you every pedal-stroke of the way from questions about models and components to help getting your fit dialed in and learning to ride. We are also happy to process returns in the rare cases where Cruzbike just isn't a fit for a customer's needs. Our return policy is outlined below.

Complete Bicycles - T50, Q45, S40

Complete bicycles purchased through our website are returnable within 30 days of delivery for a refund of the purchase price minus a 25% restocking fee. The bicycle must be returned undamaged and packed adequately in its original box and packing materials to be eligible for a return.  Customer is responsible for paying return shipping.

If the bicycle has not been assembled or ridden, a full refund will be processed. The bicycle must be returned undamaged and packed adequately in its original box and packing materials. Customer is responsible for paying return shipping.

V20c Complete

The V20c performance recumbent road bike is the most advanced, sophisticated, fastest unfaired racing bike on the market. The V20c represents years of development and design work. The carbon fiber front end is beautiful, light, and sleek. Because of the nature of this bike, it cannot be returned. We'll support you through the assembly process and of course if there are defective or missing parts, we'll make sure you get what you need to get your bike up and running.

Framesets - T50, Q45, S40, V20c

Framesets are returnable for a refund of the purchase price within 30 days only if assembly has not been attempted. Customer is responsible for paying return shipping. Once assembly has been attempted, framesets and Complete Unassembled Bicycles are non-returnable items.

Accessories:

Accessories purchased through the Cruzbike website are returnable within 30 days of delivery for a refund of the purchase price. Accessories must be returned undamaged and packed adequately in original packaging to be eligible for a refund. Customer is responsible for paying return shipping.

International Orders

The above policies apply to international orders. Please note, orders shipped outside of the USA are often subject to import taxes and duties. It is the customer's responsibility to pay those duties. If a shipment is refused by the customer, a 25% restocking fee will be deducted from the refund.